Frequently Asked Questions

General

What is Nepa Wholesale INC?

We are a Wholesale Company located in West Palm Beach, Florida.

How may I contact you?

Telephone: (1)561-814-5860
Fax: (561)-814-5863

All inquiries are answered promptly.

About Account

Is it necessary to have an account to shop on Nepa?

Yes, it’s necessary to log into your Nepa account to shop. Also we have different role and price for different users.
You’ll have access to a personalized shopping experience including recommendations and quicker check-out.

How can I qualify for a wholesale account or retailer account?

You need to be a legitimate business with an Employer Identification Number and State Sales Tax ID. You will need to submit an application. In addition, you will need to agree to and follow our resale policies.

How do I activate my account?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at [email protected]

How do I create an account on Nepa?

You can create your account on Nepa by entering and verifying your age. Click on “Create New Account” after that and fill up the form to create your Nepa account.

About Shipping and Orders

Do you accept returns?

We do accept returns in respect to the following conditions:

  •  The item must have been sold on our online store
  • The item shouldn’t have been used in any way
  • The return or exchange request is made within 28 days of delivery
  • The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support.

Can I change my shipping address?

By default, the last used shipping address will be saved into to your Nepa account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

How do I check the status of my order?

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

How do you ship my ORDERS?

All your orders are sent via our wholesale store based on Florida.

Payment

How can I pay for my order at Nepa?

  • You can purchase on our website using a debit or credit card.
  • You can pay cash on delivery at the moment.